Welcome to the TAMSure® Customer Portal
Maintenance Contract and Asset Management Services
The TAMSure® Customer Portal provides our customers the necessary tool for tracking IT assets and maintenance contracts. Whether it is a TAM support contract or an OEM contract purchased elsewhere, TAMSure® can help you track support contracts and warranties for IT equipment deployed across your many enterprise locations. Gain total visibility into your IT assets and view all your contracts in one place. Imagine saving time and money that is otherwise spent in the time-consuming and labor-intensive spreadsheet process of managing a multitude of start and end dates of hundreds or even thousands of assets.
Portal Capabilities
The TAMSure® comprehensive web-based platform is a single portal to manage all contracts. Our password protected tool gives you instant access to contract and equipment information 24x7x365. Once you gain role-based access to log in, you are connected to important information for all sites worldwide. Equipment can be viewed and tracked by:
- Device part #
- Serial #
- Host ID
- Host name
- Contract #
- MFG
- SLA
- Customer defined custom fields
All contract information can be driven offline through a print and export to CVS function. This is a powerful web-based tool to track your hardware equipment deployed across your many enterprise locations.
Portal Security
TAMSure® has a broad set of international and industry-specific compliance standards. This includes General Data Protection Regulation (GDPR), ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, IRS 1075, PCI DSS, CJIS, CMS, as well as country-specific standards. Rigorous third-party audits verify TAMSure®’s adherence to the strict security controls these standards mandate. Additional certifications available upon request.
On-line Service Ticket Placement
TAM’s goal is to provide fast, efficient service to our customers. Our single point portal allows you to identify the asset in the database and instantly submit a service ticket on-line. You will receive immediate confirmation of ticket submission with a ticket # for tracking purposes. View progress of your ticket from start to final resolution.
Flexibility
Whether you purchase your maintenance through TAM or not, we can track it all, giving you an accurate picture of what you have, what is covered, when it expires, and where it is located. No matter the brand/MFG, whether purchased through us or not…………we track IT and manage IT for you!
Automated Notification
TAMSure® provides automated notifications 90 to 120 days in advance of service contract expiration. This allows us to help you effectively manage your renewals and prevent dangerous coverage lapses for your critical environment. We work closely with you to provide the best solution that fits your ongoing maintenance needs. This gives you ample time to do budget planning and evaluate your renewal options. TAMSure® is the platform for your management of IT Asset warranty and maintenance.